ck888's Privacy Policy

1 Introduction and Scope

This privacy policy applies to the ck888 website and its related services. When you use the ck888 platform, you voluntarily provide your information under this policy. Please read this policy carefully, as it gives you a clear understanding of your rights and our responsibilities.

ck888 is an online gaming platform built for Bangladeshi users. When you register on our website, make a deposit, or use any of our services, certain information about you is stored in our system. This information is used solely to provide you with a better service and to keep the platform secure.

Reading our Terms and Conditions alongside this privacy policy will give you a clear understanding of the overall terms of use.

2 What Types of Information Are Collected

ck888 collects different types of information in different situations. The information is explained below according to the following categories:

2.1 Registration Information

When creating an account, you are required to provide some basic information. This includes:

• Full name
• Date of birth (for age verification — must be 21 years or older)
• Email address
• Mobile number
• Preferred username and password

2.2 Financial Transaction Information

During deposits and withdrawals, we collect transaction details. The date, amount and method of every transaction carried out via bKash, Nagad, Rocket, Upay or bank transfer is recorded. Full card or account numbers are never stored.

2.3 Automatically Collected Information

When you visit the ck888 website, some information is collected automatically:

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent on them
• Cookies and session data

2.4 Communication Information

When you contact our support team via live chat or email, records of that conversation may be stored. This is done for the purpose of providing better support in the future.

3 Purpose of Using Your Information

ck888 uses collected information only for specific, legitimate and clearly defined purposes. The main reasons for using your information are:

1. Account management: To create, verify and maintain your account.
2. Identity verification: To ensure security and prevent unauthorised access.
3. Transaction processing: To complete deposits and withdrawals correctly.
4. Customer support: To help resolve your issues.
5. Service improvement: To improve the platform's performance and user experience.
6. Fraud prevention: To identify suspicious activity and keep the platform secure.
7. Relevant notifications: To inform you about promotions, bonuses or important updates (if you have given your consent).

We do not sell your information to third-party marketing organisations.

4 Data Storage and Security

ck888 has put in place the highest standard of technical measures to protect your information. All data stored on our servers is protected by SSL encryption technology.

Steps we take to protect your information:

• Data transmission via encrypted connections (HTTPS/TLS)
• Restricted staff access — only authorised personnel can access relevant information
• Regular security audits
• Password hashing and secure storage
• Firewall and intrusion detection systems

The data retention period is determined by how long your account remains active and by applicable legal requirements. Even after an account is closed, some information may be retained for a set period for security and legal reasons.

5 Data Sharing and Third Parties

ck888 does not generally disclose your personal information externally. However, in the following circumstances, certain information may be shared on a limited basis:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay and bank transfer), IT services and customer support. These partners receive only the information necessary to carry out their specific tasks and are required to comply with our privacy standards.

5.2 Legal Obligations

If providing information is required by a legal process, court order or formal request from an authority, ck888 will fulfil that legal obligation.

5.3 Corporate Changes

In the event of a business restructuring, merger or acquisition, user information may be transferred to the new entity. In such circumstances, the core principles of this privacy policy will be maintained.

6 Cookies and Tracking Technology

The ck888 website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences and session information.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security. The website cannot function properly without these.
• Functionality cookies: To remember your language preference and other settings.
• Analytics cookies: To collect website usage statistics, which helps improve the quality of the service.

You can control cookies from your browser settings at any time. However, disabling certain cookies may limit some features of the platform.

7 Your Rights

As a ck888 user, you have certain rights over your information:

1. Right to know: You can contact us to find out what information we hold about you.
2. Right to correction: If any of your information is incorrect, you can request that it be corrected.
3. Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be possible if there are legal obligations.
4. Right to restrict processing: In certain cases you can ask us to limit the processing of your information.
5. Withdrawal of consent: You can withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team via 24/7 live chat or by email.

8 Protection of Children and Minors

ck888 is for persons aged 21 or older only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if an account belonging to a minor is identified, it is closed immediately.

To learn more about responsible gaming, please read our Responsible Gaming page, which contains various helpful information including the protection of minors.

9 International Data Transfers

ck888 primarily serves Bangladeshi users. Data is stored primarily on local or regional servers. However, in some cases data may be processed internationally due to technical infrastructure or third-party services. In such cases, the protection standards of this privacy policy are maintained.

10 Changes to the Policy

ck888 may update this privacy policy from time to time. If significant changes are made, we will notify you via a notice on the website or by sending a message to your registered email. The date of the latest update will always be shown at the top of this page.

Continuing to use the platform after any changes indicates that you have accepted the updated policy. We recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact the ck888 customer support team directly. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

• Live Chat: Contact us directly via the chat widget on the website (active 24/7)
• Email: [email protected]

For answers to common questions, you can visit our FAQ page, where you will find answers to common questions about accounts, payments and security.